Community Manager

We are looking for a hands on Community Manager to lead and execute growth initiatives for Atlys in the UAE. This role is highly execution-driven, focused on offline activations, local partnerships, and product localisation.

You will also act as the primary point of contact for UAE escalations and key local partnerships, owning the end-to-end experience and ensuring exceptional service standards in the region.

This role is ideal for someone who thrives in zero-to-one market execution, enjoys being on the ground, and can combine growth, operations, and customer experience.

The Job

1. Market Growth & Offline Activations

• Plan and execute offline growth initiatives to increase visa applications (e.g., partnerships, kiosks, travel agents, corporate tie-ups, events, colleges, business hubs).

• Identify and test local acquisition channels that work specifically in the UAE market.

• Own execution end-to-end: ideation → on-ground setup → performance tracking.

2. Localisation & Market Fit

• Localise the Atlys product experience for UAE users (language, pricing perception, messaging, document expectations, trust signals).

• Work closely with product, ops, and design teams to adapt flows based on UAE user behaviour.

• Continuously gather customer feedback from the ground and translate it into actionable insights.

3. Partnerships & Stakeholder Management

• Build relationships with travel agencies, concierge services, relocation firms, universities, and corporate HR teams.

• Identify co-marketing and distribution opportunities to drive visa volume.

• Manage local vendors and partners involved in activations.

4. Escalations Ownership

• Act as the go-to person for all UAE escalations, especially high-value and premium customers.

• Own resolution for complex visa cases, service issues, or time-sensitive applications.

• Maintain strong relationships with premium users and ensure white-glove service delivery.

5. Performance Tracking & Reporting

• Track key metrics: visa application volume, CAC by channel, and activation ROI.

• Share regular insights with central teams to inform scaling decisions.

• Continuously optimise initiatives based on performance data.

The Ideal Candidate

Must-Have

• 2–5 years of experience in community management, growth, partnerships, sales or operations, preferably in travel, fintech, consumer internet, or marketplaces.

• Strong on-ground execution experience in the UAE.

• Proven ability to run offline activations and partnerships.

• Excellent problem-solving skills with high ownership mindset.

• Comfortable handling customer escalations and premium clients.

• Strong communication skills (English required; Arabic/Urdu is a plus).

Nice-to-Have

• Experience in visas, travel services, relocation, or concierge businesses.

• Prior startup or high-growth environment experience.

If you’re a driven individual with a growth mindset and a desire to make an impact, we’d love to hear from you!