Community Health Regional Program Manager

About The Job

General Summary of Position

The Regional Program Manager is responsible for overseeing daily operations staff management administration community engagement grant management financial and program performance data for MedStar Healths community health programs in the Baltimore region. This role ensures operational efficiency implements protocols and fosters a positive environment for both staff and patients. The Regional Program Manager will work closely with other clinical leaders to support the departments mission of bridging gaps in health care by improving holistic health outcomes and reducing health disparities.

Primary Duties And Responsibilities

• Lead the development and execution of operational strategies to achieve department goals while ensuring adherence to organizational policies quality standards and safety regulations.
• Supervise the day-to-day operations of multiple community health programs ensuring effective coordination implementation and administration.
• Lead efforts in data collection reporting and analysis to evaluate program outcomes and identify opportunities for improvement.
• Collaborate with clinical leads to implement new technologies systems and quality improvement initiatives to enhance patient and staff satisfaction.
• Track expenses oversee billing and collections and ensure financial targets are met for grants and broader operational budgets
• Provide financial reports including grant expenditures and budget updates to ensure transparency and accountability.
• Assist with the preparation and submission of grant/philanthropy-based applications and complex operational budgets as well as ongoing monthly reporting related to program performance and community health needs assessments.
• Selects trains orients and assigns department staff. Develops standards of performance evaluates performance and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs provide feedback discuss new developments and exchange information.
• Manage operational workflows including patient care services staff coverage scheduling provide back-up support during peak periods and absences and overseeing documentation workflows in the electronic health record.
• Represent the programs at internal and external meetings committees and community events to advocate for program success and support community health goals (including those scheduled occasionally on evenings and/or during weekends).
• Coordinate outreach efforts to engage with internal teams healthcare providers and community organizations aligning program objectives with local health needs.
• Develop public relations and communication materials in conjunction with marketing and clinical leads such as brochures FAQs and social media content to promote the programs and engage the public.
• Manage new service line expansions and projects including coordinating resources timelines and stakeholder involvement.
• Coordinate regular staff meetings to ensure alignment with MedStar Healths values policies and operational goals.
• Track report and hold staff accountable to key performance indicators (KPIs) ensuring goals are met for improving social determinants of health (ie. food insecurity transportation) quality metrics for chronic disease and other department metrics.
• Travel to MedStar Baltimore hospital sites and community sites where the program has embedded community programs
  
  

• Bachelors degree in Public Health Nursing Social Work Health Administration Business or related field required or
• Masters degree Public Health Nursing Social Work Health Administration Business or related field preferred or
  
  

• 3-4 years Population health program management project management or managing public health initiatives including the supervision of staff required and
• 1-2 years Finance Data analysis Grant Management and Community Outreach preferred and
• Worked with electronic health records (ie. Cerner Athena IDX) preferred
  
  

• RN - Registered Nurse - State Licensure and/or Compact State Licensure RN BSN preferred or
• CPHM - Certified Professional in Healthcare Management Project Management Professional (PMP) or Healthcare Administration preferred or
• LCSW- License Clinical Social Worker preferred or
  
  

• Strong leadership skills operational creative problem solving and decision making skills.
• Excellent interpersonal and effective verbal and written communication skills
• Strong analytical critical thinking skills project management and organizational skills with an attention to detail
• Strong community engagement facilitation and presentation skills.
• Proficient in Microsoft Office Suite (Powerpoint Excel Word)
• Ability to coach and motivate staff to high performance.
• Flexibility and the ability to work autonomously as well as take direction as needed.
• Cultural competency and a patient centered approach