Communications And Reservations Intern

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What You Will Do

• To answer all incoming calls and chats from the outside and channel them as appropriate.
• To reply to all guests’ inquiries for accommodation and restaurants availability.
• To articulate the description of the hotel and explain the features to maximize finalizing the booking.
• Coordinate all guests’ requirements pertaining to wake up calls, housekeeping orders, chat messages and maintenance requests.
• Maintain the phones of the Resort at Jumeirah Beach and the Hotel at DIFC.
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• To be always fully aware of Four Seasons standards and service culture.
• Attend monthly Interns Meeting lead by the Learning & Development team.
  
  

• Enrolled in a Bachelor program in a reputable Hotel Management School or University.
• Requires reading, writing and oral proficiency in English. Additional language preferred (Arabic, Russian or European language).
  
  

• Work permit
• Monthly stipend
• Shared accommodation in the staff housing
• Transportation to / from work
• Meals at the hotel and staff accommodation
• Medical Insurance
• Learning and development programs