Commercial Support Specialist Dnata Airport Operations

Job Purpose

dnata Airport Operations’ vast ground handling operations successfully service the major global hub at Dubai International Airport and Al Maktoum International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As a Customer Support Specialist, dnata Airport Operations, you will provide support to the Commercial team in managing tenders, contracts and customer accounts through data and market research. You will drive Salesforce process improvements, alongside the Product Manager, to boost CRM efficiency, consistency and tech returns across the business.

In This Role, You Will

• Manage salesforce projects, overseeing the full Salesforce lifecycle; including setup, compliance and data requirements.
• Coordinate with stakeholders, serving as the main contact for Salesforce across business units, aligning with the Product Manager for system improvements.
• Drive customer insights, creating action plans from feedback and NPS results to strengthen commercial strategies.
• Optimise Salesforce usage to ensure effective utilization of Salesforce for accurate reporting and business benefits.
• Lead system enhancements, improve internal tools to support revenue growth and customer data retention.
• Monitor contract performance - design and manage health checks on contracts across business units.
• Advance commercial tools, including developing tools and templates to elevate customer engagement and account planning.
• Conduct market research, providing insights on aviation markets, comparing global operations to shape new business proposals.
• Execute customer engagements, delivering presentations, performance reviews and market analysis to internal and external stakeholders.
• Maintain Salesforce standards, customising Salesforce features, upholding compliance and resolving data/reporting issues.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• A relevant Bachelors degree and experience within airport operations
  
  

You’ll Have An Edge If You Have

• Strong Salesforce experience
• Excellent project management and analytical skills
• Excellent stakeholder management
• Evidence of successfully driving a full end-to-end product lifecycle in an Agile environment
• Excellent communication and presentation skills
• Ability to build and maintain effective working relationships across departments
  
  

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Salary & benefits

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