Commercial Operations Analyst

Job description:

We put consumer love & science at the heart of every decision. We celebrate diverse thinkers who take personal ownership to connect ideas and make impactful things happen; people who share our values around humanity and courage and give their commitment to nurturing the wellbeing of all. In return, we offer a working culture that gives our people freedom and flexibility, and where they can grow both personally and professionally to master their field.

Be part of our amazing blend. Come and grow yourself and, in turn, help us to grow a world of wellbeing!

The qualities we look for

Lipton Teas and Infusions is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our tea family, whether for a short period or over the long term, we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What's in it for you?

We believe that growth is for everyone, we believe in growing leaders and making space to grow an owner’s mentality and like nature we adapt, we change, and we grow. We believe in connections over hierarchies and (work)levels. We have a 'corporate start-up' approach; we act with speed and agility, and we have the strength and scale of a large corporation. We are building a better world of wellbeing and a better you.

Your Role

This role will be a key liaison between the Finance and Commercial teams, utilizing strong commercial expertise to drive financial performance and enable strategic decision-making. As an integral part of our team, you will play a critical role in contributing to the company's growth and profitability.

Responsibilities:

Forecasting and Business Planning

• Enable commercial team in planning full year business plan and manage necessary planning files with monthly cash ups and revisions.
• Enable business cases related to innovations, price changes and RTM changes with right tools and information.
• Support business health checks with necessary financials on trade channels, business segments and portfolio.
• Lead forecast submission as per deployed templates to regional and local stakeholders.

Process Ownership

• Extend support at times of internal and external audits.
• Maintain repository of relevant documents in line with pricing, finance and commercial policies.
• Maintain an up-to-date database of all customer contracts and commercial agreements.
• Ensure right system provisions with prescribed sign-offs of leadership team.
• Own inputs and maintenance of any cash-up and/or trade promo planning tool(s) along with operationalization with and adoption among key users.

Qualifications:

• Bachelor’s degree in Business Administration, or a related field. 
• Minimum of 4 years of experience in similar role in an FMCG or consumer goods company.
• Experience in FMCG or consumer goods is essential
• Strong Accounts Receiveable (AR) management and collection experience
• Strong understanding of financial controls, compliance, audit requirements, and risk management.
• Experience in customer account reconciliation and dispute resolution.
• Advanced analytical and financial modelling skills, with the ability to generate actionable business insights.
• Strong knowledge of commercial agreements, pricing structures, and distributor management.
• Excellent stakeholder management skills with the ability to work cross-functionally with Sales, Finance, Customer Service, and external distributors.
• High proficiency in Microsoft Excel
• Strategic mindset with the ability to align financial strategies with broader business goals.
• Proactive approach to problem-solving, adaptability to changing market conditions, and attention to detail.

Stakeholder Management and key interfaces

• Sales Teams (Country, Regional, Key Accounts)
• Operations Teams
• Finance Teams

Who we are looking for:

• Strong functional experienced individuals
• End to end management, ability to understand the big picture but also comfortable with details
• Able to communicate effectively, remotely and a team player
• Be digital savvy in driving automation
• Have strong communication and influencing skills with diverse, multi-functional stakeholders