Commercial Engagement Coordinator Dnata Airport Operations

Job Purpose

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.

As a Commercial Engagement Coordinator you will, support dnata Commercial & Business Development department by engaging B2B customers and internal/external stakeholders through comprehensive communication campaigns under the direction of the Manager Commercial and with the support of Group Corporate Communication, Marketing & Brand.

In This Role, You Will

• Plan
• Design, plan and implement communication campaigns mapped to the different customer segments and stakeholders.
• Personalise customer engagement through campaigns management.
• Deploy
• Manage outbound communication by sourcing contents in cooperation with internal and external stakeholders.
• Draft and deliver critical business communication through different channels in line with Corporate Communication strategy.
• Lead
• Develop any required marketing support as per the department strategy and in cooperation with Corporate Communication department to continuously promote our product offering demonstrating dnata as a leader in the industry.
• Apply standards and requirements as per the brand guidelines.
• Execute
• Support internally the NPS/Customer survey communication to drive high responses and customer’s advocacy.
• Manage customers engagement and invitation to corporate events, support on site as required.
• Track expenditure associated with activities, ensuring costs are within budget and escalating any variances as appropriate.
• Update and maintain Salesforce CRM with all relevant information pertaining to campaign management.
• Support the department with responses to tenders as and when required.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) and experience in a communication/marketing role, ideally in a global organisation.
• Experience in Digital campaign management for B2B.
• Proficiency in English, written and oral.
• Excellent verbal and written communication abilities.
• Strong organisational and multi-tasking skills.
• Proficient in MS Office and CRM/project management software.
• Customer-oriented approach
  
  

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers to make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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