Collections Specialist

The Collections Specialist supports day-to-day collection activities by monitoring overdue accounts, contacting customers regarding outstanding balances, and resolving basic billing or payment issues. This role focuses on timely follow up, accurate documentation, and professional communication with customers across ATS and the Family of Companies. The Collections Specialist works under established procedures, supports more complex cases handled by senior staff, and contributes to consistent Accounts Receivable operations.

Responsibilities

• Monitor accounts receivable aging reports to identify overdue accounts requiring follow up.
• Contact customers by phone or email to collect outstanding balances or arrange payment plans.
• Maintain complete and accurate records of all collection communications and payment activity.
• Investigate basic billing or payment discrepancies and escalate more complex issues to a Senior Collections Specialist.
• Process customer payments and assist with refunds in accordance with company procedures.
• Send customer statements as part of routine collection follow-up and account communication.
• Assist customers with questions related to invoices, statements, or account status.
• Update account status, collection notes, and aging information in the AR system.
• Collaborate with internal departments such as Billing, AR, Sales, or Customer Service to resolve invoice questions or payment delays.
• Support overall collection targets by following established follow-up schedules and procedures.