Collections Representative

Company Description

mimojo empowers merchants to achieve significant growth through innovative card-linked offers that provide customers with effortless CashBack directly at the point of payment. By removing the need for vouchers or complicated processes, mimojo provides a seamless experience for users. The company is focused on delivering measurable results that drive business success. Partnering with mimojo means unlocking smarter and more efficient growth opportunities.

Role Description

Responsible for billing, regular follow-ups and collection of outstanding payments from customers.

The ideal candidate must ensure that outstanding debt is collected within the credit conditions agreed upon. Maintain merchant relationships through excellent account management and communication.

Essential Duties

• Proactively contact debtors via phone and email to secure timely payments.
• Collaborate closely with merchant account managers to resolve disputes related to collections and invoicing.
• Maintain regular communication with merchants, building strong relationships while issuing reminders and dunning notices.
• Ensure accurate billing, receipt allocation, and reconciliation of customer accounts.
• Support month-end closing activities in line with established timelines.
• Maintain accurate merchant records in Business Central, ensuring all documentation is current and properly filed.
• Consistently achieve assigned monthly collection targets.

Qualifications & Experience

• Relevant Bachelors or Masters’s Degree.
• 4+ years of experience in a high volume of billing & collections experience.
• Team player, Excellent communicator, organised proactive, customer-focused, strong attention to detail and target oriented

Key Competencies / Skills

Mandatory

• Proven experience as a Collection’s /AR or in a similar role
• Working knowledge of Microsoft Office packages
• Proficiency in Microsoft Excel
• Excellent communication and negotiation skills

Bonus

• Arabic Speaker
• Experience in MS Dynamics Business Central
• Familiarity with high‑volume transactions and fast‑paced environments Retail, F&B, Service industry.
• Technology or fintech industry experience
• Driving License