Club InterContinental Supervisor - InterContinental Ras Al Khaimah Mina Al Arab Resort And Spa

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting. 

At Club InterContinental, excellence is felt, not announced. We’re looking for a Club InterContinental Supervisor who leads with calm confidence, orchestrates seamless Front Office and lounge operations, and ensures our most valued guests experience effortless luxury from arrival to departure.

• Oversee the daily operations of Club InterContinental, ensuring smooth and personalised check-in and check-out experiences

• Supervise Club Lounge service across breakfast, afternoon tea, evening cocktails, and all-day refreshments

• Lead, coach, and inspire a multi-skilled team to deliver consistent, refined service standards

• Ensure service flows seamlessly, standards remain impeccable, and guest preferences are anticipated

• Work closely with Front Office, Guest Relations, Food & Beverage, and Housekeeping to deliver seamless guest journeys

• Handle guest feedback and concerns with discretion, confidence, and professionalism

• Ensure Club guests receive priority recognition and personalised attention at every touchpoint

• Support billing accuracy, cost awareness, and compliance with established procedures

• Ensure full compliance with IHG brand standards, hygiene, safety, and local regulations

• 3–4 years’ experience in Front Office, Guest Services, or Food & Beverage within a luxury hotel or resort

• Previous supervisory exposure in a guest-facing or service leadership role

• Strong understanding of personalised, high-end guest service

• Confident, polished, and professional communication style

• Natural leadership approach with the ability to lead by example

• Experience with Opera or a similar PMS preferred

• Flexibility to work shifts, weekends, and public holidays