Cloud Platform Operations & Maintenance Engineer

Job Description

We are looking for an experienced Cloud Platform Operations & Maintenance (O&M) Engineer to provide on-site cloud platform operations, technical support, monitoring, troubleshooting, and service management.

The successful candidate must be able to communicate professionally in both Chinese and English and should have strong hands-on experience in cloud infrastructure and enterprise IT operations.

The role involves supporting the day-to-day operation and stability of cloud platforms, coordinating with customers and technical teams, responding to incidents, and ensuring that operational issues are followed through to resolution.

Key Responsibilities

• Perform day-to-day cloud platform operations and maintenance.
• Conduct routine health checks, inspections, monitoring, and preventive maintenance.
• Monitor platform performance, availability, capacity, and system alerts.
• Troubleshoot cloud platform incidents and restore services promptly.
• Track customer tickets and technical issues through to resolution.
• Provide cloud product configuration guidance and technical support.
• Support system configuration changes, software updates, patches, and upgrades.
• Monitor and verify backup and disaster recovery activities.
• Identify potential system risks and capacity issues and recommend corrective actions.
• Prepare daily, periodic, project, incident, and O&M service reports.
• Maintain and update operational procedures, incident processes, and O&M documentation.
• Collect and communicate customer requirements and feedback.
• Coordinate effectively with customers, development teams, product teams, and cloud platform vendors.
• Support cloud platform testing and go-live activities.

Minimum Requirements

• Diploma, Bachelor's degree or above in Computer Science, Software Engineering, Network Engineering, Information Security, or a related field.
• Minimum 3 years of cloud operations and maintenance experience.
• Cloud platform O&M experience is strongly preferred.
• Must be able to communicate professionally in Chinese and English.
• Strong understanding of enterprise-level IT operations processes and standards.
• Good troubleshooting, communication, coordination, and incident-management skills.
• Strong sense of responsibility, service awareness, and attention to system stability and data security.
• Ability to work in an on-site operational environment.
• Able to work 5×8 or 7×24 rotational shifts, including holiday/on-call duty when required.
• Must meet the applicable work visa / work authorization requirements.

Technical Skills

Candidates should have experience with:

• Alibaba Cloud
• ECS
• RDS
• SLB
• Redis
• OSS
• Cloud resource monitoring and management
• Elastic scaling
• Cloud troubleshooting and fault diagnosis
• Cloud cost optimization
• Linux – CentOS / Ubuntu
• Shell scripting
• Docker
• Kubernetes (K8s)
• Cluster deployment
• Monitoring
• Troubleshooting
• Resource scheduling and optimization
• Monitoring and logging tools:
• Prometheus
• Grafana
• Zabbix
• ELK
• Cloud security configuration
• Security groups and firewalls
• Vulnerability scanning
• Backup and disaster recovery
• TCP/IP
• VLAN / OSPF
• Nginx
• MySQL

Preferred Qualifications

Preference will be given to candidates holding relevant professional certifications such as:

• Alibaba Cloud ACP / ACE
• Alibaba Cloud O&M L3
• Kubernetes CKA / CKAD
• AWS SAA
• TCE
• Other recognized cloud-platform certifications

Candidates with cloud development or O&M experience in large or well-known enterprise environments are also preferred.

Additional Requirements

Candidates should:

• Be able to work effectively under pressure.
• Respond quickly to operational incidents.
• Have strong cross-functional communication and coordination skills.
• Be detail-oriented and highly responsible.
• Have strong awareness of system stability, information security, and data confidentiality.
• Be willing to continuously learn new cloud and cloud-native technologies.

Workplace Type: On-site
Experience Required: 3+ years
Languages Required: Chinese and English
Job Function: Information Technology / Cloud Operations
Employment Type: Full-Time
Location: UAE