Client Services Representative - Arabic Speaker

Key Results Area

• Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
• Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.
• To be the first line of contact for all registered retailers within the Gold Souq.
• Ensuring the retailers have all the material to offer their service, including branding.
• Conduct regular training in store for the sales teams
• Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
• Act as point of contact for Gold Association – when needed.
• 1st line support to Merchants experiencing any issues
• Assist in the onboarding of new merchants
• Be fully familiar and understand authority level and ultimate accountability of this role.
• Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
• To meet business needs, this role might also include other administrative tasks.
• Cooperate with other departments of the company to ensure the processes are aligned
• Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.
  
  

• Microsoft Office ( Excel,Word,Powerpoint)
• Excellent Arabic and English language skills
• Work well within a team as well as on their own initiative
• Strong numeric skills
• Strong organizational skills
• Good communication and interpersonal skills
• Quality focused with attention to detail
• Ability to priorities work in order to meet deadlines
  
  

• Bachelors Degree Graduate with up to1-year experience in customer service.
• Dynamic individual
• Must be Flexible to work in shifts
• Driving License preferred
• Comfortable working and enjoy luxury retail and international shopping trends.