Client relationship Executive (225-1001)

The Client Relationship Executive is a pivotal member of the business development team, focused on building, maintaining, and enhancing relationships with clients to ensure their satisfaction, retention, and growth. As the primary point of contact for key accounts, this role requires excellent communication and interpersonal skills to effectively address client needs and resolve any issues that may arise. The successful candidate will possess a keen understanding of the client’s industry and business objectives, enabling them to provide tailored solutions that meet clients' expectations. They will collaborate closely with internal teams to ensure that client requirements are being met efficiently and effectively, contributing to long-term loyalty and success. In addition, the Client Relationship Executive will play a critical role in identifying opportunities for cross-selling and upselling additional services and products to enhance client engagement and revenue.

Responsibilities

• Develop and maintain strong relationships with assigned clients to ensure their satisfaction and loyalty.
• Act as the primary point of contact for client communications and inquiries.
• Collaborate with internal teams to ensure that client needs are met promptly and effectively.
• Identify opportunities to upsell or cross-sell additional products and services to existing clients.
• Conduct regular reviews with clients to assess their needs and discuss solutions and strategies.
• Address and resolve any client concerns or issues in a timely and professional manner.
• Monitor client satisfaction levels and work to improve service quality and performance.
• Prepare and deliver presentations and reports to clients, as required.
• Work closely with the sales team to forecast and track key account metrics.
• Stay up-to-date with industry trends and market changes to best serve clients.
• Develop client retention strategies that drive growth and minimize churn.
• Ensure client data and interactions are properly recorded in the company CRM system.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Minimum of 3 years experience in a client-facing role, such as account management or sales.
• Excellent verbal and written communication skills, with a focus on client service.
• Proven ability to build and maintain strong client relationships over time.
• Strong problem-solving skills and the ability to handle challenging situations gracefully.
• Experience with CRM software and managing client accounts and data.
• Analytical skills to assess client needs and provide appropriate solutions.
• Ability to multitask and prioritize in a fast-paced work environment.
• Self-motivated with the ability to work independently and as part of a team.