Clearing Agent Specialist

Company Description

At NebXcore, we specialize in transforming operational complexity into streamlined performance. Since our inception, weve partnered with companies across industries to design and implement operational processes, key performance indicators (KPIs), and team structures that integrate seamlessly with their existing systems. Our mission is to enhance business efficiency at every level, helping our clients turn strategy into measurable action.

From suppliers to end clients, we digitize each step of the supply chain to ensure complete cargo visibility and control. Our solutions include route optimization, real-time tracking, security protocols, and seamless transport management, from producer to port and beyond. This end-to-end visibility reduces friction, minimizes delays, and increases resilience in your logistics network.

Role Overview

To maintain a clean and up-to-date database in the system, ensuring that all necessary documentation is processed efficiently to avoid any pre-clearing delays and demurrages at the border.

Key Responsibilities

Collaborative Communication

• Liaise with internal teams, including SMEs (Subject Matter Experts) and Controllers to ensure smooth clearing operations and effective communication of changes or updates.
• Make sure that emails sent to client are drafted in a way that the client understands the advantages of implementing the new process.
  
  

• Collaborate with SMEs to ensure timely Confirmation on system generated emails and updates on any changes to the list of mandatory pre-alert documents.
• Ensure that the updated mandatory documents are accurately reflected in the database and communicated to all relevant parties.
• Ensure that NON-mandatory Documents are not a cause for any delay for border clearance.
  
  

• Monitor the sharing and usage of documents among all parties involved to ensure that the correct and complete set of documents is being used throughout the clearing process.
• Track and resolve any discrepancies or issues regarding the document exchange process.
  
  

• Track and monitor the Key Performance Indicators (KPIs) for SMEs and Controllers, focusing on the efficiency and timeliness of document processing and clearing at the border.
• Identify areas of improvement, report on delays, and work with the team to ensure that delays at the border are minimized.
  
  

• Ensure that all clearing-related data is accurately entered, stored, and maintained in the system for easy access and future reference.
• Regularly update and review the database to ensure that all information is current and correct to avoid any issues at the border.
  
  

• Ensure that all processes, documentations, and practices adhere to regulatory requirements and company policies.
• Stay updated on any regulatory changes that might impact the clearing process and ensure all teams are informed accordingly.
  
  

• Proven experience in a clearing or logistics-related role.
• Strong understanding of customs regulations, border clearing procedures, and documentation.
• Excellent organizational and communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and data accuracy.
• Proficiency in MS Office and clearing software or databases.
• Ability to collaborate with multiple teams and stakeholders.