Chief Concierge

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Respond to guest requests for special arrangements or services.
• Co-operation with hotel’s Departments for any internal requests.
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times.
• Record guest requests for luggage and valet service and train employees on venue features and services.
• Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable.
• Conducting performance reviews and ensuring that all equipment and supplies are working properly
• Set an example for employees by being present and working during peak business periods and events.
• Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.
• Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.
• Supervising Bellmen, transferring and storing guest luggage and responding to guest requests
• Inspect guest rooming standards and acquaint guests with rooms and their features.
• Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards.
• Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.
  
  

• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Co-ordination with any internal departments as & when the need arises.
• Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
• Preferably has experience in the same role in a 4-5 star hotel
  
  

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21