Cheque Processing UAE National

Cheque Processing (26575)

Some Careers Grow Faster Than Others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

In this role you will be assisting the UAE GPSO business service team to achieve collective goal outcomes through contribution to the day-to day operations service performance, enhancing our operational controls, actively participate in new initiatives/projects and streamline to end to end journey within GPSO remit for customer delight

Duties & Responsibilities

• Awareness and implementation of core operating procedures of the department and demonstrate understanding through application in the process
• Work is organized and processed / completed within agreed timescales, including ongoing monitoring and review of workflow and priorities, in accordance with procedures
• Timely escalate any system downtime to prevent impact to service SLA and support continuity of processes
• Support ad-hoc projects within scope of department responsibilities
• Management information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.
• Perform activities as per required timeliness and desired quality to support customer outcome. Process productivity and quality targets are monitored and achieved
• Manage escalations where required to respond to business and client priorities
• Support complaint resolution where required as is within scope of department processes
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Customers are kept fully informed of progress.
• Support Audit, CCO and Assurance reviews/engagement where appropriate within the department processes
• Ensure timely completion of Mandatory learning requirements to support continued awareness and knowledge of key controls, policies
  
  

Experience & Qualifications

• Actively participate in department activities, 1:1, events, etc
• Undertake process QA and support team feedback and learning to improve overall
• Increase personal capability and knowledge through cross-training across the department and provide back-up for other colleagues
• Awareness of the control framework related to role and demonstrate effective application of controls
• Proactive escalation of any identified process issues and supported remediation to address issues and deliver action plans
• Adherence to defined performance standards – assessed through timeliness and quality KPI
• Adherence to defined procedural requirements for the process – assessed through QA / checker controls
• Actively support roll-out of initiatives and projects
• Experience in managing a team.
• Experience in handling internal and external stakeholders.
  
  

For further details and application information please visit our careers site, searching under reference number.

We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited

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