CHANNEL ACCOUNT MANAGER

About Kiteworks

Kiteworks empowers organizations by ensuring secure and compliant data exchanges across all channels, including email, file sharing, APIs, and A.I. Agents. To this end, we created a platform that delivers data governance, compliance, and protection to customers. The platform controls, monitors, and protects every data interaction between people, machines, and systems across user collaboration, automated workflows, and enterprise AI.

Job description

The Channel Account Manager (CAM) for the Middle East is responsible for building, enabling, and accelerating a high-performing reseller and systems integrator partner ecosystem across the GCC and broader Middle East region. The CAM owns the full partner lifecycle — from recruitment and onboarding through enablement, pipeline development, and co-selling — with a focus on government, financial services, healthcare, and critical infrastructure verticals where data governance, digital sovereignty, and AI-era compliance are of paramount importance.

This is an individual contributor quota-carrying role that sits at the intersection of channel strategy and field sales execution. Success requires a balance of strategic partner development and hands-on pipeline management.

What you'll do

Partner development & recruitment

• Identify, recruit, and onboard new value-added resellers (VARs), managed security service providers (MSSPs), and systems integrators aligned to Kiteworks' target verticals in the ME region.
• Develop and execute joint business plans with Tier 1 and Tier 2 partners, including quarterly revenue targets, marketing investment, and enablement milestones.
• Build deep executive and technical relationships within partner organizations to ensure Kiteworks is a prioritized vendor in partner portfolios.
• Manage and grow relationships with regional distributors to extend reach into sub-tier resellers.

Pipeline generation & revenue attainment

• Own and drive partner-sourced and partner-influenced pipeline to meet or exceed quarterly and annual bookings quotas.
• Work collaboratively with sales counterparts on co-selling opportunities, clearly defining roles and ensuring a consistent customer experience.
• Identify and develop new logo opportunities through partner-led outreach, leveraging partners' existing customer relationships in government, banking, and energy sectors.
• Accurately forecast partner pipeline within Salesforce CRM and provide weekly updates to channel and regional leadership.

Enablement & partner experience

• Coordinate and deliver product, sales, and competitive training for partner sales engineers and account executives.
• Ensure partners are current on Kiteworks certifications, compliance messaging and key differentiators against competitors.
• Act as the primary point of escalation for partner deal support, RFP assistance, and commercial queries.
• Facilitate partner access to Kiteworks marketing development funds (MDF), co-marketing activities, and regional field events.

Market intelligence & strategy

• Provide field intelligence on competitive landscape, regulatory developments and emerging customer requirements to product and marketing teams.
• Contribute to the regional channel strategy and partner tiering framework.
• Track partner performance against agreed KPIs and take corrective action or investment
• Protect customer and prospect data by following secure handling practices and ensuring compliance with data protection policies during all sales activities.

What you'll bring

• 5+ years of channel sales or partner management experience in enterprise software, cybersecurity, or SaaS.
• Demonstrated track record of meeting or exceeding channel bookings quotas in a complex, multi-partner selling environment.
• Strong existing relationships with key VARs, MSSPs, or SIs operating across the region.
• Deep understanding of government procurement processes across the Middle East, including framework agreements and public tender requirements.
• Proficiency with Salesforce CRM for pipeline management and forecasting.
• Excellent communication and executive presentation skills in English; Arabic language skills are a strong advantage.
• Based in the UAE or KSA, with willingness to travel regionally up to 40%.

Nice to have

• Experience selling data security, content governance, compliance, or secure file transfer solutions.
• Familiarity with ME regulatory frameworks.
• Experience with channel programs, deal registration management, and MDF governance.
• Bachelor's degree in Business, Computer Science, or a related field; MBA is a plus.

The values that define us

• Execution – We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers.
• Transparency – We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do.
• Integrity – We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions.

Compensation range and benefits

• Annual Base Salary Range of AED 200,000–300,000 with uncapped commission structure tied to partner-sourced bookings — Base pay depends on many factors, such as location, education, experience, and skills. Base pay is only one part of Kiteworks competitive Total Rewards package that can include benefits, perks, and equity. The base pay range is subject to change and may be modified in the future.
• Annual quota with accelerators for over-attainment
• Regional travel budget and support for key industry events.
• Comprehensive benefits package
• Opportunity to be part of a high-growth, mission-driven company protecting the world's most sensitive data.

Commitment to equal opportunity & inclusion

Kiteworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

Other requirements

Ability to meet Kiteworks, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings.

Kiteworks Background Check

This position requires passing the Kiteworks background check upon hire/transfer and every two years thereafter.