Change Management Professional

The Change Management Professional, to be engaged at a later, strategic stage of the project, will be responsible for leading the human-centric aspects of the Enterprise Transformation project. This role is critical for developing and implementing strategies that minimize disruption, drive user acceptance, and ensure the successful integration of the new COTS platform into the Client's operational culture. The professional will focus on enabling the Public Sector Entity's personnel to embrace new ways of working and maximize the value of the digital transformation.

Key Responsibilities

• Change Strategy & Planning: Develop and execute a comprehensive, tailored change management strategy and plan, aligning with the overall program objectives and the Client's organizational culture. This includes stakeholder analysis, communication planning, sponsorship roadmap, and resistance management.
• Stakeholder Engagement: Conduct thorough stakeholder analyses to identify key impacted groups (e.g., leadership, managers, frontline staff, IT), understand their perspectives, and develop targeted engagement strategies.
• Communication Planning & Execution: Design and implement multi-channel communication plans (e.g., newsletters, town halls, intranet, targeted messages) to inform, engage, and motivate personnel throughout the project lifecycle. Ensure consistent messaging and address concerns proactively.
• Sponsorship Alignment: Work closely with program sponsors and executive leadership to build and maintain active and visible sponsorship for the change initiative, ensuring consistent messaging and support from the top.
• Resistance Management: Proactively identify potential sources of resistance to change and develop strategies to mitigate negative impacts, address concerns, and foster a positive environment for adoption.
• Change Network Development: Establish and manage a network of change champions or liaisons within the Client Organization to facilitate two-way communication, gather feedback, and support local adoption efforts.
• Cultural Impact Assessment: Assess the cultural impact of the new system and processes, developing interventions to align organizational culture with the desired future state.
• Integration with Project & Training: Collaborate seamlessly with the Program Manager, Technical Project Managers, and Training team to integrate change management activities into project plans and ensure training programs reinforce desired behavioural changes.
• Measurement & Evaluation: Define and track key performance indicators (KPIs) for change adoption, user proficiency, and organizational readiness. Provide regular reports on change management effectiveness.
• Sustainment Planning: Develop plans for sustaining the change post-implementation, including reinforcement mechanisms, ongoing communication, and integration into HR processes.
  
  

• Minimum of 7+ years of dedicated experience in organizational change management, specifically leading change initiatives for large-scale IT transformation projects.
• Proven track record of successfully driving user adoption, managing resistance, and achieving desired behavioural shifts in complex organizational environments.
• Extensive experience in government, public sector, or highly regulated industries is highly desirable.
• Demonstrated ability to work effectively with senior leadership, middle management, and frontline staff.
• Fluency in English — reading, writing, and speaking — is mandatory for this role. Arabic is an added advantage.
  
  

• Change Management Frameworks: Deep expertise in industry-recognized organizational change management methodologies and frameworks (e.g., Prosci ADKAR, Kotter's 8-Step Process).
• Communication Skills: Exceptional written and verbal communication, presentation, and facilitation skills, with the ability to influence and negotiate at all organization levels.
• Interpersonal Skills: Strong interpersonal skills, empathy, and the ability to build trust and rapport with diverse stakeholder groups.
• Analytical Skills: Ability to analyse organizational dynamics, identify potential barriers to change, and develop practical solutions.
• Project Context: Understanding of large-scale IT project implementations and their organizational implications.