Category Management Client Manager

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Our Client Managers are entrusted with cultivating and fostering relationships with key counterparts within our Retailer clients. The primary goal is to champion the implementation of the Customer First strategy, playing a pivotal role in supporting our client on this mission.

As a Category Management expert, you will own and develop the relationship with client counterparts in the retailer, and drive customer first strategy. Your role is instrumental in developing, delivering and managing the category management workplan for the retailer that delivers recognisable value, satisfaction and return on investment, and to ultimately achieve our performance goals with the retailer.

As a subject matter expert, you’ll collaborate with cross-functional teams to identify new opportunities, win and manage impactful category initiatives, and lead a team of Category Management Client Leads. Your success will be measured by the strength of your client partnerships and the outcomes your strategies deliver.

What We Expect From You

• Experience in building strong client relationships and managing senior stakeholders
• Experience of analysing data to solve challenging problems and deliver business value
• Experience in developing and leading strategic projects, ideally involving delivery through other teams such as data science and technology
• Experience of managing and mentoring a team
• Experience in an FMCG retailer, supplier or consultancy
• Experience in Category management capability/ client lead role is essential to have
  
  

What You Can Expect From Us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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