Cargo Operations Agent 04J26

The Cargo Operations Agent plays a vital role in the logistics and transportation sector, ensuring the efficient and smooth movement of goods from the point of origin to the final destination. As a Cargo Operations Agent, you will be responsible for handling a variety of tasks related to cargo processing including bookings, documentation, customer service, and liaising with various stakeholders such as airlines, ground handlers, and freight forwarders. Your critical role ensures that shipments are loaded, transported, and delivered in a timely and accurate manner. With a strong focus on customer satisfaction and compliance with safety and regulatory standards, you will contribute significantly to the operational success of the logistics team.

Responsibilities

• Manage and process cargo bookings, ensuring all details are accurate and complete.
• Coordinate with airlines to secure space and allocate resources for cargo shipments.
• Prepare and process all necessary documentation required for cargo shipments.
• Ensure compliance with all relevant safety and security regulations during cargo handling.
• Communicate effectively with clients and resolve any disputes or service issues promptly.
• Monitor cargo movement and update stakeholders on status and expected delivery times.
• Collaborate with customs and regulatory agencies to ensure smooth cargo clearance.
• Maintain accurate records and databases for all cargo transactions and activities.
• Assist in planning and optimization of routes to improve delivery efficiency.
• Develop and maintain strong relationships with shipping companies and freight handlers.
• Conduct inspections and audits to ensure cargo integrity and quality assurance.
• Provide training and assistance to new staff on cargo operations and procedures.

Requirements

• A bachelor's degree in logistics, supply chain management, or a related field preferred.
• At least two years of experience in cargo operations or related logistics roles.
• Strong understanding of freight management software and transportation technologies.
• Excellent organizational, analytical, and multitasking skills to manage workload effectively.
• Proficiency in computer applications such as MS Office for data management tasks.
• Strong communication skills for interacting with clients and coordinating with teams.
• Ability to work flexible hours, including late nights, weekends, and travel as required.