Cards Channel Manager

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If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

Cards Channel Manager

The  Cards Channel Manager leads outsourced sales teams across the UAE for HSBC’s International Wealth and Premier Banking business. The role focuses on commercial growth, team leadership and robust third-party risk oversight.

Role Responsibilities:

1. Lead outsourced sales teams across the UAE, setting performance expectations and providing coaching and field support.
2. Drive customer acquisition for accounts, credit cards and personal lending offering multi product range through approved channels.
3. Manage third-party governance, including service levels, staffing, invoices, documentation and issue escalation.
4. Ensure compliance and control standards, including approved sales journeys, regulatory requirements and customer-contact methods.
5. Build corporate partnerships and expand channels through activations, kiosks, events and new sales locations.
6. Deliver excellent customer outcomes by monitoring quality, handling complaints and maintaining consistent service standards.

To be successful in the role, you should meet the following requirements:

1. Strong knowledge of IWPB products, propositions and services, with the ability to explain them clearly to customers.
2. Proven sales expertise in Multiproduct, particularly with high-net-worth customers and financial products especially multi product range.
3. People-management capability, including leading, motivating, coaching and developing sales teams.
4. Effective networking and business-development skills to build corporate relationships and achieve acquisition targets.
5. Strong communication, negotiation and interpersonal skills for engaging customers, partners and internal stakeholders.
6. High risk and customer-service awareness, with sound problem-solving ability and a commitment to compliance, fair dealing and quality outcomes.
7. A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE.

You’ll achieve more at HSBC.                                         

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.