Captain - Food And Beverage Service

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

• Maintain the LQA service standards as required for the Outlet.
• Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP’s arrivals to ensure they are acted upon. Report to shift 10 mins before start time and communicate in advance if any delay. Must know all Food & Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
• Present childrens menus when appropriate, and describe specials and alternative cuisine.
• Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times.
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.
• Ascertain guests’ satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved.
• Follow cash and credit card procedures according to the guidelines of the accounting department.
• Maintain a clean, neat and orderly restaurant throughout service.
• Polish cutlery, refill salt, pepper and sugar, creamers etc.
• Must be able to prepare/operate the coffee machine to make specialty coffee’s/Tea’s
• Must be able to make/ serve other beverages both non-alcoholic and alcoholic drinks.
• Ensure that work station is stocked with appropriate condiments at all times.
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment.
• Learn and adhere to safety, sanitation, HACCP and hygiene policies
• Maintain good working relationships with colleagues, and all other departments.
• Maintain complete knowledge of all F&B services, outlets and hotel services/features.
• Perform opening/closing side duties as assigned and set all tables according to standards.
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out cleaning and maintenance of the outlet
• Incase of being unwell and not able to report to work, Restaurant Supervisor/ Manager must be notified a minimum of 4 hrs prior shift through telephone call.
• Assist other Food & Beverage Outlets in their operations during peak hours if needed or work extended shifts due to operational needs.
• Actively support in the Management in supervision of the operation/section to maintain service standards
• Assist the Supervisor/Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
• Assist in colleagues training and act as a role model by leading by example and actively supporting the colleagues throughout their shift.
• Must learn and be able to use the operating systems at Raffles Dubai.
• Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ HERO.
• Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
• Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.
• Carry out any other duties as and when assigned by the Management of the Hotel
  
  

• Experience in food & beverage service.
• Strong supervisory skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem-solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experience of working with IT systems on various platforms.
• Strong communication skills.
  
  

• Strong interpersonal and problem solving abilities
• Fluency in English , additional languages are a plus