Call Centre Representative 24J25

We are seeking a highly motivated and customer-focused Call Centre Representative to join our dynamic team. As a Call Centre Representative, you will be the first point of contact for our valued clients, providing exceptional service and support to resolve inquiries efficiently. You will play a crucial role in ensuring customer satisfaction and assisting in the retention of our customer base through outstanding communication and problem-solving skills. The ideal candidate will have prior experience in a call center or customer service role, possess excellent listening skills, and demonstrate a passion for helping others. Join us and become a vital part of a company that values teamwork, integrity, and professional growth.

Responsibilities

• Answer incoming calls promptly and greet customers with professionalism and courtesy.
• Identify and assess customers’ needs to achieve satisfaction and exceed expectations.
• Provide accurate, valid, and comprehensive information by utilizing available resources.
• Handle customer complaints with empathetic listening and effective resolution strategies.
• Manage large amounts of inbound and outbound calls with efficiency and organization.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Meet personal/customer service team targets by adhering to workflow procedures and policies.
• Keep detailed records of all interactions, transactions, comments and complaints.
• Collaborate with team members to achieve a cohesive and supportive work environment.
• Continually enhance knowledge of company products, services, and processes.
• Identify and escalate priority cases where immediate attention is required.
• Participate in team meetings and contribute to ongoing improvements and training sessions.

Requirements

• Proven customer support experience or experience as a call center representative.
• Strong phone handling skills and active listening abilities required.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent verbal, written, and interpersonal communication skills essential.
• Proficient with customer management software and call center equipment preferred.
• Strong problem-solving skills with the ability to remain calm under pressure.
• Flexibility to work various shifts, including evenings and weekends, as needed.