Call Centre Agent

King’s College Hospital London – Dubai is seeking a professional and customer-focused Call Centre Agents to support our patient services team. This role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.

About King’s:

As part of the prestigious King’s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.

Role Overview:

The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Assist patients with appointment scheduling, service information, and follow-ups.
• Handle patient inquiries and direct calls to appropriate departments.
• Maintain accurate records of calls and patient interactions.
• Ensure confidentiality and compliance with hospital policies.
• Support peak periods and special campaigns as needed.

Requirements:

• Previous experience in a call centre or customer service role (healthcare experience preferred).
• Excellent verbal communication and listening skills.
• Proficiency in using call centre software and CRM systems.
• Ability to multitask and remain calm under pressure.
• Fluent in English; Arabic or other languages are a plus.
• Availability for flexible shifts