Call Center Representative 29N25

We are seeking a dedicated and personable Call Center Representative (29N25) to join our dynamic team. The ideal candidate will handle inbound and outbound calls with professionalism and efficiency, addressing customer inquiries, resolving issues, and providing information about our products and services. The successful candidate will be organized, detail-oriented, and have excellent communication skills with a strong customer service ethos. In this role, you will act as the first point of contact for our customers, ensuring a positive experience. You will need to rapidly learn about our offerings to assist customers effectively and solve problems to uphold the company's reputation for excellence.

Responsibilities

• Answer customer inquiries promptly to provide quick and accurate information.
• Resolve customer issues by clarifying problems and offering appropriate solutions.
• Document customer interactions thoroughly to maintain accurate service records.
• Ensure customer satisfaction by going above and beyond to address concerns.
• Handle high call volumes while maintaining a positive and professional demeanor.
• Stay updated on changes to company products, services, and policies.
• Deal with complaints escalations to ensure resolution and customer satisfaction.
• Utilize computer systems to retrieve necessary customer account information efficiently.
• Meet designated performance metrics related to call handling and service quality.
• Collaborate with team members to improve customer service processes.
• Participate in training sessions for product updates and skill enhancement.
• Follow up with customers to ensure their issues are fully resolved.

Requirements

• High school diploma or equivalent is required for this position.
• Minimum of one year of experience in a customer service role.
• Excellent verbal and written communication abilities are essential.
• Proficiency in basic computer applications and call center systems.
• Ability to handle stressful situations and demonstrate problem-solving skills.
• Strong multitasking capabilities and attention to detail are crucial.
• Ability to work flexible schedules, including evenings and weekends as needed.