Call Center Representative 28J25

As a Call Center Representative, you will be at the forefront of providing excellent customer service to our clients. Your primary role will involve managing inbound and outbound calls, addressing customers' inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires a patient, empathetic, and communicative individual who can deftly handle a high volume of interactions in a fast-paced environment. You will work closely with team members to deliver seamless service and support to customers, ensuring all needs are met in an efficient and professional manner. If you are a person who thrives in service-oriented roles and takes pride in helping others, this is an exciting opportunity to build and refine your skills in customer relations.

Responsibilities

• Manage and respond efficiently to a high volume of customer calls daily.
• Resolve customer issues and inquiries while maintaining a professional demeanor.
• Document and update customer records based on interactions and service provided.
• Provide accurate information about products, services, and policies to customers.
• Follow up on customer calls where necessary to ensure issue resolution.
• Identify and escalate issues to supervisors and help implement solutions.
• Meet personal and team targets for call handling metrics and quality standards.
• Stay updated on product information, promos, and company policies.
• Assist in training and supporting new team members as required.
• Participate in team meetings and contribute to ongoing improvements in service quality.
• Manage time effectively to ensure maximum productivity and service efficiency.
• Maintain a neat and organized work environment conducive to processing calls.

Requirements

• High school diploma or equivalent; some college coursework preferred.
• Minimum of one year experience in a customer service or call center role.
• Excellent verbal communication skills and the ability to adapt tone.
• Strong problem-solving skills and an aptitude for conflict resolution.
• Proficient in using computer systems and customer relationship management software.
• Ability to manage multiple tasks and priorities in a fast-paced setting.
• Flexibility to work shifts, including nights, weekends, and holidays as needed.