Call Center Executive 22J25

We are seeking a motivated and dynamic Call Center Executive to join our growing team. In this role, you will be the first point of contact for our customers, ensuring they receive unparalleled service and support. You will handle inquiries, resolve issues, and offer product or service insights to enhance customer satisfaction. The ideal candidate will possess exceptional communication skills, a strong ability to problem-solve, and a passion for helping people. At our company, we highly value our team, and we offer a supportive and friendly work environment with opportunities for professional growth. Join us to deliver outstanding customer experiences and contribute to our success.

Responsibilities

• Answer incoming customer calls and provide insightful assistance promptly.
• Handle customer inquiries, resolve issues, and elevate complex cases as necessary.
• Maintain detailed and accurate records of customer interactions in our system.
• Deliver support and service excellence consistent with company standards.
• Identify and escalate issues to relevant departments when immediate solutions are not feasible.
• Continuously update knowledge of company products, services, and policies.
• Collaborate with team members to achieve customer satisfaction and department goals.
• Conduct follow-up calls to customers to ensure issues are resolved completely.
• Provide feedback and contribute to the development of customer service procedures.
• Strive to meet contact center qualitative and quantitative targets and goals.
• Participate in training and engage in knowledge sharing sessions regularly.
• Identify potential sales opportunities and direct calls to sales teams when necessary.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience as a Call Center Executive or similar role in customer service.
• Exceptional verbal and written communication skills are mandatory.
• Demonstrated problem-solving capabilities and a proactive attitude to challenges.
• Ability to handle stressful situations while maintaining professionalism at all times.
• Proficient in computer use and experience with CRM systems is beneficial.
• Flexibility to work in various shifts, including weekends and holidays if required.