Call Center Executive (225-923)

As a Call Center Executive, you will be the primary point of contact for customers seeking assistance or information regarding the products and services offered by our company. You will play a crucial role in maintaining client satisfaction by providing efficient and well-informed responses to inquiries via phone, email, and chat. The ideal candidate for this position is someone who possesses excellent communication skills, patience, and a passion for helping others. You will be responsible for managing a high volume of inbound and outbound calls while delivering exceptional service that aligns with our company's objectives and values. Join us to contribute to a dynamic and supportive team environment committed to achieving success.

Responsibilities

• Answer incoming calls from customers and address their inquiries effectively.
• Manage and resolve customer complaints to maintain high client satisfaction.
• Provide accurate and complete information about product and services offered.
• Update customer records and document all interactions in the system diligently.
• Identify and escalate complex issues to the appropriate department for resolution.
• Meet personal and team quantitative and qualitative targets consistently.
• Follow communication scripts and guidelines to enhance customer interactions.
• Process orders, forms, applications, and request from customers efficiently.
• Participate in training sessions to improve knowledge and performance regularly.
• Utilize computer technology to handle high call volumes and maintain records.
• Reach out to customers who have pending or unresolved issues proactively.
• Contribute to a positive team environment and support colleagues as needed.

Requirements

• High school diploma or equivalent is required for this position.
• Proven customer support experience, preferably in a call center environment.
• Strong verbal and written communication skills are essential for success.
• Ability to multitask, prioritize, and manage time effectively under pressure.
• Familiarity with CRM systems and practices is highly desirable.
• Customer-focused and able to adapt to different personality styles seamlessly.
• Basic computer skills including MS Office are necessary for daily tasks.