Call Center Agent

Call Centre Agent

About Us

Furless Permanent is a leading provider of permanent hair removal solutions, committed to delivering exceptional customer service. We are establishing an in-house call center and looking for enthusiastic and motivated call center agents to join our growing team.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries, bookings, and service requests.
• Interact with customers over various communication mediums including phone, email, social media channels (Instagram, Facebook), and WhatsApp.
• Provide accurate information regarding services, promotions, and available appointments.
• Schedule and confirm client appointments efficiently to maximize branch availability.
• Follow up with clients to ensure satisfaction and handle any concerns or complaints professionally.
• Assist in resolving client issues and ensuring a smooth and pleasant customer experience.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Coordinate with operational team members to ensure seamless service delivery.
• Maintain a positive and professional attitude when dealing with customers.
• Achieve performance targets, including client conversion rates, customer retention, and service quality.
  
  

• Fluent in both English and Arabic (verbal and written).
• Excellent communication and interpersonal skills.
• Ability to multitask and handle customer queries in a calm, professional manner.
• Previous call center experience is preferred. Medical industry exposure is a plus.
• Strong organizational skills and attention to detail.
• Basic computer skills and familiarity with CRM systems (HubSpot experience is a plus) and Call Center Systems (Ziwo experience is a plus).
• Flexible and able to work shifts, including weekends and public holidays.
  
  

• A competitive salary, visa sponsorship, health insurance and annual flight home allowance
• Eligibility to participate in a Performance-based commission structure
• Free treatments at Furless Permanent
• Opportunities for career growth and development