Call Center Agent - Bahrain
Air Arabia
United Arab Emirates
17th July 2025
2507-1822-211
Job Description
Company: Air Arabia PJSC (G9)
Location:
Manama, AE
Country: AE
Job Purpose
To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.
Key Result Responsibilities
- Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
- Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
- Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
- Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
- As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
- Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
- Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
- Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
- Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
- Performs any additional responsibilities as advised by the Line Manager/Supervisor.
- High School/Diploma or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good in English & Arabic Languages.
- No previous experience is required for this role; any experience would be treated as an advantage.
- Capability of understanding market trends and channeling them leading to effective customer care solutions.
- Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
- Capable of understanding customers’ problems and direct them in the right channel.
- Ability to work for long hours and under pressure.
- Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.airarabia.com | Job Function: | Call Center Operations |
| Company Industry/ Sector: |
Airlines and Aviation | ||
What We Offer
About the Company
Welcome to Air Arabia Group, the leading low-cost carrier in the Middle East and North Africa. Operating from six key hubs—Sharjah, Ras Al Khaimah, Abu Dhabi, Morocco, Egypt, and Pakistan—we connect you to over 200 destinations across the Middle East, North Africa, Asia, and Europe.Since our founding in 2003, our commitment extends beyond providing affordable and reliable air travel. Taking responsibility and lead on social needs of local and international communities we serve, has been part of our success. Our growth and success are powered by a team of over 5,000 professionals from more than 50 nationalities, serving millions of passengers worldwide. At Air Arabia, our people are central to every success we achieve, and we are looking for talented individuals to join our growing team. If you would like to be part of our journey, explore career opportunities on our LinkedIn or visit careers.airarabia.com.
Similar Jobs
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Copyright © 2025 TALENTMATE. All rights reserved.
