Cafe Manager 12N25

The role of a Cafe Manager is pivotal in steering the day-to-day operations of a bustling cafe environment. As a Cafe Manager, you will lead and coordinate the activities required to ensure excellent customer service, manage staff, and drive the profitability of the cafe. The ideal candidate should possess exemplary leadership abilities, exceptional communication skills, and a genuine passion for the food and beverage industry. You will play a crucial role in maintaining the highest standards of food, service, and health and safety. Your main objective will be to foster an atmosphere that guarantees a delightful and memorable experience for every customer, all while managing budgets and driving sales growth. If you are enthusiastic about creating a welcoming environment for customers and have a keen eye for detail, this position might be the perfect fit for you.

Responsibilities

• Oversee the daily operations and activities to ensure smooth cafe functioning.
• Implement and enforce high standards for quality, customer service, and hygiene.
• Recruit, train, and supervise cafe staff to ensure peak performance levels.
• Monitor and manage the financial performance, including budgeting and cost control.
• Develop and execute marketing strategies to boost cafe foot traffic and sales.
• Ensure all equipment and furnishings are maintained and in excellent condition.
• Handle customer inquiries and complaints promptly, providing exceptional service resolution.
• Coordinate with suppliers to ensure timely delivery and quality of ingredients.
• Maintain and update records of business performance, including sales and staff rosters.
• Ensure compliance with health, safety, and alcohol licensing regulations.
• Plan and coordinate special events, promotions, or seasonal offers.
• Evaluate customer feedback to improve service offerings and customer satisfaction.

Requirements

• Proven experience as a Cafe Manager or equivalent role in a similar setting.
• Strong leadership skills with a ability to manage and inspire a team effectively.
• Excellent organizational and multitasking abilities to handle a fast-paced environment.
• Sound financial management skills, including budget analysis and cost optimization.
• Exceptional customer service orientation with a passion for enhancing guest experiences.
• Strong understanding of health, safety, and food hygiene regulations.
• Flexibility to work various shifts, including weekends and public holidays.