Cabana Receptionist - Pool Services

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Cabana Receptionist – Pool Services to join the resort’s Pool Services team.

Responsibilities

The primary duties and responsibilities of this role are:

• Greet guests warmly and professionally upon arrival, ensuring a welcoming and personalized first impression.
• Manage cabana check-in and check-out procedures efficiently and accurately.
• Anticipate guest needs and proactively provide personalized recommendations and assistance.
• Respond promptly and professionally to guest requests, concerns, and inquiries.
• Build positive guest relationships and create memorable experiences that encourage repeat visitation.
• Utilize guest names and preferences whenever possible to enhance personalization.
• Handle guest feedback and service recovery situations with professionalism and urgency.
• Demonstrate thorough knowledge of all pool, beach, resort, dining, recreation, and wellness offerings.
• Manage cabana reservations, availability, assignments, and scheduling through the designated reservation system.
• Coordinate guest arrival amenities and special requests with Pool Services, Food & Beverage, Housekeeping, Resort Services, and other departments.
• Ensure cabana inventory, amenities, and guest supplies are properly prepared and maintained.
• Monitor daily cabana occupancy, reservations, and operational readiness.
• Maintain a clean, organized, and professional reception area at all times.
• Ensure all guest-facing areas present a luxury appearance consistent with Wynn standards.
• Support daily operational requirements and special events as assigned.
• Maintain accurate reservation records, guest profiles, service requests, and operational logs.
• Complete all required reports, checklists, track sheets, and documentation accurately and on time.
• Utilize departmental systems and technology effectively.
• Maintain confidentiality of guest information and company records.
• Assist with administrative projects and departmental communications as required.
• Promote cabana experiences, recreational offerings, wellness activities, and resort amenities.
• Identify opportunities to enhance guest experiences through available services and experiences.
• Assist with upselling of cabanas, amenities, special events, and resort experiences where appropriate.
• Support departmental revenue objectives through professional guest engagement.
• Maintain positive working relationships with colleagues across all resort departments.
• Participate actively in departmental meetings, training sessions, and continuous development programs.
• Communicate operational updates, guest preferences, and service requirements effectively.
• Support colleagues in delivering exceptional guest experiences during peak operational periods.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

Education & Experience

• High school diploma or equivalent required.
• Hospitality, tourism, or guest service-related certifications preferred.
• Minimum one (1) to two (2) years of experience in guest services, front office, reservations, concierge, or luxury hospitality operations.
• Previous experience in a luxury hotel, resort, beach club, or recreation environment preferred.
• Proficiency in reservation and booking systems.
• Working knowledge of Microsoft Office applications.
• Ability to learn and effectively utilize departmental software and operational systems.
• Basic understanding of cash handling and point-of-sale systems preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and guest engagement abilities.
• Strong organizational and multitasking skills.
• Exceptional attention to detail.
• Ability to remain composed and professional in a fast-paced environment.
• Professional appearance and demeanour consistent with luxury hospitality standards.
• Ability to work flexible schedules including weekends, holidays, and evenings.
• Consistently deliver service in accordance with Forbes Five-Star standards.
• Comply with all company safety policies, procedures, and departmental standards.
• Support a safe environment for guests, colleagues, and visitors.
• Report accidents, incidents, hazards, and unsafe conditions immediately.
• Participate in mandatory safety training and emergency drills.
• Maintain awareness of departmental emergency response procedures.
• Follow pool, beach, and resort safety protocols at all times.
• Support compliance with health, hygiene, sanitation, and public area cleanliness standards.
• Ensure reception and guest service areas remain free of hazards and safety risks.
• Utilize equipment, systems, and resources safely and responsibly.
• Support compliance with all local regulations and company policies.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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