Butler Administration Officer

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Job Description

Job Summary/Purpose:

Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.

RESPONSIBILITIES

• Knowledge
• To have thorough knowledge of all SOPs for Butler Service department
• To have thorough knowledge of local rules and regulations
• To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information
• To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA and similar quality-oriented standards
• To adhere to Butler’s standards and procedures and enforce the same
• Service
• Foster Raffles Values; Respect, Belonging, Integrity, Empowerment, and Excellence
• Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
• Go extra mile to make sure all guest needs are not just met but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Create relationship with all heartist that is based on open and sincere communication which leads to building long lasting trustful relationships
• Operations
• Answer and direct phone calls
• Correspond with guests in person or via Digital communications and assisting guests in the same manner for the duration of stay
• Produce and distribute memos, letters and forms related to department operation
• Regularly attend department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
• Attend training sessions, perform related duties and special projects assigned as required.
• Receive, record and distributes various reports via the PMS
• Receive, record, and transmit guest requests accurately to the team by utilizing technological platforms
• Manage and exceed guest expectations
• Handle, delegate and report guest complaints to shift in-charge.
• Organize and track VIP arrivals. Trace special occasions. Ensure that these are followed up on appropriately.
• Maintaining daily checks on the availability of private bar items across the hotel and ensuring that items are efficiently ordered when stocks are low
• Maintaining weekly checks on spending of Butler Supplies including but not limited to: office supplies, tea/coffee/water, and other complimentary services related to butler services
  
  

• Neat appearance
• Good Posture
  
  

• Oral and written fluency in English
  
  

• Other languages
• Local language
  
  

• University Degree
• Good Butlers, Guest relations and Front Office knowledge
  
  

• Knowledge of Opera Property Management System
  
  

• At least 1-year experience in a similar role in a luxury environment
  
  

• 2 or more years’ experience in a similar role a luxury environment
  
  

• Motivator and self-starter
• Strong interpersonal skills
• Attention to detail
• Multitasking