Butchery Product Trainer - Everyday Goods Retail

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the worlds most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sitas, and McCain.

Job Summary:

The incumbent as a Product Trainer is a key professional whose primary responsibility is to ensure that all staff members are effectively educated and well-versed in the companys products. This role involves a combination of skills in instructional design, teaching, and product knowledge aiming to enhance the skills set of staff. The role holder will be tasked with designing and implementing comprehensive training programs that cater to the diverse learning needs of employees. Additionally, the incumbent must stay abreast of the latest product developments and updates, integrating these into training modules to keep the workforce informed and competent.

Job Description:

Design and develop a product training material, including presentations, user guides, and e-learning modules.

Conduct training sessions in line with a predetermined calendar for internal teams on product features, usage, and benefits to ensure that staff are equipped with the knowledge to meet customer needs effectively.

Ensure consistent and relevant product knowledge, conducting orientation and induction for new employees, and promoting learning and development initiatives.

Assess training effectiveness by conducting post-training evaluations, gathering feedback, tracking performance metrics, and identifying areas for improvement.

Organize regular product refreshers and ensuring that training content is kept up to date with any product changes or updates.

Identify and address areas for improvement based on trainee feedback and regularly communicating training outcomes to management.

Collaborate with category management and marketing teams to stay updated on new product developments and incorporate this information into training programs.

Liaise with store personnel regarding training initiatives and support, playing a crucial role in people management and organizational development.

Functional / Technical Competencies:

Strong Instructional design knowledge and e-learning development.

Strong communication and presentation skills.

Deep understanding of products knowledge.

Staying abreast of the latest product developments and industry trends.

Needs analysis skills to evaluate training outcomes and adjust programs as needed.

Strong grasp of sales techniques and customer service principles.

Proficient in Microsoft Office, learning management systems (LMS), and training tools and platforms.

Planning and organizing skills

Interpersonal skills.