Business Systems Division Manager

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Define project objectives and delivery methods and oversees project execution.

• Manages portfolio of tools and applications:
  
  

  • Warehouse Management Systems

  • Order Management Systems

  • E-com integrations

• Implements technical solutions to bring company strategy to life.

• Ensures current technology is utilized to enable business processes; and to bring efficiency and effectiveness.

• Ensure that defined SLAs to customers and business partners are met.



 

Strategic Roles and Responsibilities



• Ensure that strategic goals are translated into technical requirements.

• Manage Outsourcing vendor teams (skillsets, capacity), define and manage support goals.

• Ensures that the level of service is aligned with the Key Stakeholders Expectations

• Manage Project portfolio and Lead Project planning and project goals delivery.



Functional Roles and Responsibilities


• Serves as a “trusted advisor,” and functions as a key point of IT contact for the Business, providing the necessary technical support for maintenance, optimization and reconfiguration of the applications and drive effective utilization of currently deployed applications.

• Manages Project Portfolio for their domain and aligns with the key business stakeholders; ensures alignment between different business units.

• Takes role in project prioritization, and influences key stakeholders to ensure right projects are prioritized and
  
   executed.

• Defines the service levels with key business stakeholders.

• Oversee the launch of solutions and help to maximize the positive impact on the organization.

• Ability to partner with key staff members to create strategic initiatives.

• Utilizing the available applications and technologies, ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.

• Collaborate with architecture and operations teams to ensure solution compatibility with company standards

• Collaborate with the PMO on the intake process and prioritization of candidate projects across the company



IT Strategy



• Defines Fundamental changes to business processes, organization structure; or the way technology is used

• New technology or solution introduced

• Has knowledge of emerging trends and prepares for change

• Helps define the strategy with input from key stakeholders

• Drives coordination of strategic planning processes and ensures alignment with broader strategic objectives



 Outsourcing Partner management



• Ensures optimal level of support is provided from Providers for the relevant applications in order to ensure that the requirements of the business are met.

• Manage Outsourcing support team: evaluates current roles, skillset and provides guidance to the outsourcing partner to ensure the support teams have appropriate skillsets.

• Provide the visibility of key business goals and targets (e.g. peak sales periods, store and warehouse openings); and manages support team readiness

• Manages business SLAs.

• Model Business requirements around agreed SLAs

• Implements Service Management Frameworks as per the company standards.

• Ensure process and policy compliance.



 Projects



• Leads project planning, delivery objectives and defines implementation approach.

• Ensures internal procedures and governance model is followed.

• Manages multiple project with different stakeholders and ensures that the common goal between the projects is reached



People Management



• Manages a team of Systems Managers and oversees the third-party Provider’s design, development, integration, and deployment activities, operationally and in Projects.

• Shares knowledge and develops staff capabilities to strengthen understanding of business needs and technology-based business solutions; evaluates implications to IT operations.

• Operationalizes and communicates organizational objectives; inspires and motivates team members to achieve results.

• Conducts performance evaluation of the team.

• Fosters a team environment, recommends training programs targeting specific areas of improvement

• A relevant University degree in Business Administration, Information Technology, Computer Science, Engineering, or related field

• Experience working with Logistics, Supply chain and e-com solutions within a retail organisation preferred

• Strong experience in project delivery

• Relevant industry experience, preferably in the Middle East