Business Relationship Manager 11N25

The Business Relationship Manager (BRM) plays a pivotal role in fostering and nurturing the strategic relationships between a company and its clients. Tasked with improving communication and ensuring mutual business goals are aligned, a BRM acts as the bridge for strategic engagement, facilitating collaboration across various stakeholders. This ensures business objectives are met with shared value creation. The specific role of a BRM involves understanding the customer’s business strategy, translating it into business needs, and working closely with service delivery teams to ensure these needs are met efficiently. Additionally, a BRM consistently identifies opportunities for growth and presents value-driven solutions to both existing and potential clients. Highly skilled in negotiation, strategic planning, and relationship management, the BRM ensures engagements result in win-win scenarios, aligning with the company’s broader strategic aims.

Responsibilities

• Build and maintain strategic partnerships with key stakeholders and clients.
• Facilitate regular communication between business units and service delivery teams.
• Identify and assess client challenges to propose viable business solutions.
• Monitor and report on the delivery of services aligned with client expectations.
• Develop strategic relationship management frameworks and operational plans.
• Collaborate with cross-functional teams to enable seamless client experiences.
• Drive continuous improvement initiatives to enhance client satisfaction levels.
• Understand industry trends to provide informed recommendations to clients.
• Lead business reviews and formulate action plans for service improvement.
• Negotiate contracts and service agreements beneficial to all parties involved.
• Identify new business opportunities and growth avenues for organizational success.
• Ensure compliance with corporate standards and customer relationship policies.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field required.
• Minimum of five years experience in business relationship management or equivalent.
• Exceptional communication, negotiation, and interpersonal skills are necessary.
• Proven track record of successful relationship management with key stakeholders.
• Ability to translate complex client needs into actionable business strategies.
• Strong problem-solving skills with a focus on innovative, value-driven results.
• Proficiency in relationship management software and CRM tools is essential.