Business Operations Support Executive AXS National Talent

TECOM Group has been developing strategic, sector-focused business districts across the emirate of Dubai since 1999. TECOM Group is well-positioned to continue playing an integral role in cementing Dubai’s status as a global business and talent hub.

The TECOM Group portfolio consists of 10 business districts catering to 6 vital knowledge-based economic sectors, including design, education, manufacturing, media, science, and technology. The Group provides a varied and tailor-made leasing portfolio – which includes offices, co-working spaces, warehouses and land – to over 12,200 customers and more than 147,000 professionals.

TECOM Group offers additional value-added services to deliver a competitive and attractive environment for businesses and entrepreneurs to thrive in and to facilitate engagement between the districts’ community members. Government and corporate services are made available through an integrated smart services platform, “axs”, which enhances ease of doing business and provides community members with a seamless experience.

About the Job: 

An opportunity has arisen for a Business Operations Support Executive (AXS) to join TECOM Group The main duties and responsibilities of this role:

• Government Service Administration
  • Attend calls and reply to emails from business partners and contact centre
  • Provide PO box Services (Renewal, New, Cancelation and additional services such as lock change, adding agent authorization and company name change.
  • Verify CRM data and check the uploaded document against PO box new and renewal.
  • Send PO box details to Emirates Post Group with customers’ requests and services such as new PO box, renewal, cancellation, lock change and Name change, adding Tejari service, adding agent authorization in an excel sheet daily and maintaining updates on CRM
  • Send the new PO box keys/lock change to the customer after receiving them from Emirates Post Group and handle it to AXS courier after updating CRM.

  Absconder Declaration

  • Contact the employee and employer to clarify the details before proceeding with the absconder declaration.
  • Proceed for printout to check the employee’s status if they are in the country. Check with Employment Mediation Workforce Affairs if any employment disputes or cases are referred to in Dubai Courts. If there is any dispute case which had been referred to court, the absconder declaration will proceed after 90 days from the referral letter issuing date.
  • Type the absconder withdrawal letter after the customer proceeds with the request. In case of company closure, the employee approaches the counter to proceed with the absconder withdrawal and handles the letter after they pay the exit guarantee deposit.

  Exit Process

  • Post cancellation of visa, an employment visa holder should submit an exit document/copy of new visa/immigration printout to change status to inactive and to disengage the bank guarantee submitted against that employment visa
  • Release sign out of the visa; an employment visa holder should submit a copy of the new visa to change status to inactive and disengage the bank guarantee submitted against that visa.
  • Act as the point of contact between the company and the employee when an employee requests visa termination without the knowledge of the company

   

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• High School Certificate

• Higher Diploma preferred

• Minimum of 1 years of experience in a similar role
• Strong people orientation with a strong focus on customers and practising high-quality service delivery.

About the Benefits: 

At TECOM Group, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We believe in building an empowered workforce that helps shape a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing pioneering talent that seeks to make a meaningful impact on the future of Dubai.