Business Improvement And Efficiency Officer

Position Summary

The Business Improvement & Efficiency Officer is responsible for assessing business processes, identifying areas of improvement, and assisting in their implementation while ensuring standardization and overall business performance enhancement.

Responsibility Description

Business Process Management

• Map, review, and redesign business processes while ensuring alignment with ISO standards.
• Identify inefficiencies and areas for improvement.
• Conduct data analysis to support process evaluations.
• Collaborate with cross-functional teams to understand business processes.
  
  

• Assist in developing departmental KPIs aligned with company strategy.
• Prepare periodic reports to support management decision-making.
• Assess in documentation of strategy meetings to ensure alignment across departments.
  
  

• Collaborate with Operations, Commercial, and support functions.
• Act as a point of contact for BIE-related queries, guidance, and training within departments.
• Ensure departments are aware of process improvements and best practices resulting from BIE support.
  
  

• Oversee implementation and maintenance of QHSE management systems (ISO 9001, 14001, 45001).
• Responsible for process and ISO audits to ensure compliance and identify improvement opportunities.
• Act as liaison with external certification bodies and auditors.
• Provide expert advice to management and departments on QHSE compliance, risks, and improvements.
• Lead awareness campaigns, training sessions, and engagement initiatives to foster a strong QHSE and continuous improvement culture.
• Plan and coordinate internal and ISO audits, track QHSE KPIs and objectives, and report performance and improvement actions to CEO/Top Management.
• Ensure continuous improvement of the QHSE management system in line with ISO requirements.
  
  

• Provide management with clear, actionable insights on process performance, gaps, and improvement opportunities.
• Monitor the progress of improvement initiatives and highlight risks or issues that need attention.
• Maintain proper documentation of BIE activities, process changes, and analysis to ensure ISO compliance.
  
  

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees with the manager to ensure that the required training courses are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion with the manager and ensures that the goals are achieved during the course of the year
  
  

• Prepare timely and accurate MIS statements and reports as required.
  
  

• Provides feedback regularly on the effectiveness and soundness of policies and procedures of Customer Support.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.
  
  

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.
  
  

• Bachelor's degree in any related field
• Preferably with an Internal Auditor Certificate: ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems) & ISO 45001:2018 (Occupational Health and Safety Management Systems)
  
  

• Minimum of 1-2 years of experience in a similar environment