Business Development Exceuive

Job Objective

To handle inbound and outbound customer and patient calls efficiently while ensuring excellent service delivery at the Front-End Customer & Patient Call Centre. The role aims to provide accurate information, assist with appointment scheduling, and support operational excellence through effective communication in Arabic and English, ensuring a high level of customer satisfaction and smooth healthcare service coordination.

Responsibilities

• Handle inbound and outbound calls for customers and patients in a professional and courteous manner.
• Schedule, reschedule, and confirm appointments accurately using call center systems.
• Provide information regarding services, procedures, and general inquiries.
• Maintain and update customer/patient records in CRM systems.
• Ensure timely follow-ups on missed calls, inquiries, and appointment confirmations.
• Deliver excellent customer service while adhering to company standards and protocols.
• Handle complaints and resolve issues efficiently or escalate when necessary.
• Maintain high levels of productivity, accuracy, and call quality standards.
• Coordinate with internal departments to ensure smooth operational flow.
• Communicate effectively in both Arabic and English.
• Ensure confidentiality and proper handling of sensitive patient information.