Business Analyst

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We are looking for a detail-oriented Business Analyst to bridge the gap between business stakeholders and technical teams. You will conduct discovery workshops, document as-is and to-be processes, and create functional specifications that guide development and configuration of enterprise solutions including ERP, CRM, and integration platforms.

Responsibilities

• Conduct stakeholder interviews, discovery workshops, and process-mapping sessions.
• Document as-is and to-be business processes using standard notations (BPMN, flowcharts).
• Write detailed functional specifications, user stories, and acceptance criteria.
• Perform gap analysis between client requirements and platform capabilities.
• Support solution design sessions alongside solution architects and technical leads.
• Facilitate user-acceptance testing (UAT) and coordinate defect triage.
• Create training materials and deliver end-user training during go-live.
• Maintain requirements traceability matrices and change-request logs.
  
  

• 3+ years of experience in business analysis within ERP, CRM, or enterprise IT projects.
• Strong skills in requirements gathering, process mapping (BPMN), and gap analysis.
• Experience writing functional specifications, user stories, and test scripts.
• Familiarity with Dynamics 365, Salesforce, or similar enterprise platforms.
• Proficiency with tools such as Visio, Miro, Jira, or Azure DevOps.
• Excellent analytical, documentation, and stakeholder management skills.
• Strong communication skills in English; Arabic is an advantage.
  
  

• Competitive compensation with clear career progression to Senior BA or Functional Consultant.
• Exposure to diverse industries including retail, finance, government, and logistics.
• Investment in professional certifications (CBAP, PMI-PBA, platform-specific).
• Supportive team culture with mentorship from senior consultants.
• Hybrid work model and flexible hours.
• Modern workspace at Sharjah Research Technology & Innovation Park.