Business Analyst

Company Description

At NebXcore, we specialize in transforming operational complexity into streamlined performance. Since our inception, weve partnered with companies across industries to design and implement operational processes, key performance indicators (KPIs), and team structures that integrate seamlessly with their existing systems. Our mission is to enhance business efficiency at every level, helping our clients turn strategy into measurable action.

From suppliers to end clients, we digitize each step of the supply chain to ensure complete cargo visibility and control. Our solutions include route optimization, real-time tracking, security protocols, and seamless transport management, from producer to port and beyond. This end-to-end visibility reduces friction, minimizes delays, and increases resilience in your logistics network.

Role Overview

The Business Analyst will act as a strategic and operational partner to the COO and senior leadership team. The role focuses on:

Codifying and optimizing core processes

Preparing executive-level materials

Generating actionable insights from data

Strengthening reporting and performance tracking

Identifying and removing bottlenecks in app/solution deployment

This is a high-impact position at the intersection of strategy, analytics, and execution. The successful candidate will translate leadership priorities into structured processes, measurable KPIs, and operational improvements.

Key Responsibilities

• Process Codification & SOP Development
• Document and standardize NebXcore’s end-to-end processes across:
  
  

Sales and contracting

Client onboarding and deployment

SLA monitoring and exception management

Operational workflows

Customer support and escalationDevelop structured analytics and KPI monitoring frameworks across two core dimensions:

• Develop clear Standard Operating Procedures (SOPs) to ensure scalability and consistency.
• Continuously review and improve processes to reduce risk, inefficiencies, and friction points.
• Business–Technology Translation & Requirements Structuring
• Act as a business translator between business teams (Commercial, Operations, Customer Success) and technical teams throughout the technology development lifecycle.
• Gather, analyse and develop comprehensive Business Requirement Documents (BRDs) clearly outlining Business objectives, Functional requirements, Process impacts and Success metrics and KPIs
• Support prioritization of features and enhancements aligned with business impact.
• Collaborate with technical teams during development, testing, and deployment to match business alignment and ensure requirements fully meet before go-live.
• Analytics & Performance Insights
• App / Solutions Performance
• Build dashboards tracking: Platform usage and adoption, Feature utilization, Client engagement, SLA compliance and uptime
• Identify adoption gaps, underutilized modules, and monetization opportunities.
• Provide data-driven recommendations to improve solution performance and prioritization.
• Operational Performance
• Define and monitor KPIs such as Onboarding cycle time, Deployment progress and milestones, Exception rates and resolution time, SLA breaches and root cause trends
• Conduct structured root cause analysis on recurring issues.
• Recommend corrective and preventive actions to enhance scalability and reliability.
• Reporting & Deployment Execution
• Design standardized reporting frameworks across Commercial, Digital, and Operations teams.
• Provide leadership with real-time visibility on deployment status and performance indicators.
• Identify bottlenecks in app/solution deployment (technical, process, resource, or client-side).
• Coordinate cross-functional resolution efforts and track progress to closure.
• Ensure smooth transition from deployment to steady-state operations.
• Executive Support & Strategic Materials
• Prepare high-quality executive presentations for Leadership and board meetings, Strategy reviews, Operational performance updates
• Structure business cases, performance reports, and roadmap updates for the leadership team.
• Translate complex operational and technical information into clear, decision-oriented materials.
  
  

Qualifications

• Bachelor’s degree in Engineering, Business, Finance, Economics, Logistics, or related discipline.
• 3–6 years of experience in business analysis, strategy, consulting, operations excellence, or transformation roles.
• Strong analytical skills and financial modeling capability.
• Proven experience in process design and KPI/dashboard development.
• Advanced proficiency in Excel and PowerPoint.
• Experience in SaaS or platform-based environments is a strong advantage.

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