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Business Analyst - ITSM

Talentmate

United Arab Emirates

12th June 2026

2606-2552-2233

Job Description

Experience 10 years in Business Analysis - IT Service Management roles.

Frameworks Strong foundational knowledge of ITIL v3 or ITIL 4 frameworks. Experience in Implementation of ITSM, ITIL frameworks

Tools Proficiency or Experience in Implementation with enterprise-grade ITSM platforms and reporting tools - Jira or ServiceNow or equivalent ITMS tools

Soft Skills Exceptional stakeholder management, conflict resolution, and written/verbal communication skills under pressure

Requirement Gathering Translate business needs into actionable technical requirements and user stories for ITSM platforms (e.g., ServiceNow or Jira Service Management).

Deep understanding of the Incident Lifecycle Management, Problem Management

Project planning

Risk and Issue Management

Stakeholder management and Governance

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	http://www.virtusa.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Other

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