Business Analyst - IT Vendor Management

MAIN OBJECTIVE OF ROLE

To manage vendor-related requests, tracking of approvals, ensuring contract compliance and maintaining accurate reports on Vendor Management information, capable of leveraging the experience in Oracle E-Business Suite, Accounting knowledge and proactively follow-up on Purchase Requisitions (PRs), Purchase Orders (POs) and the RFP process to ensure smooth IT operations and successful project deliveries.

Key Responsibilities

• Proactively raises and tracks Purchase Requisitions (PRs) for services provided by the IT Service providers and ensure timely approvals.
• Proactively follow up with PR approval stakeholders to expedite the approvals and resolve any issues related to approvals of the PRs.
• Reviews and validates PR details to ensure completeness, accuracy, and alignment with procurement requirements.
• Tracks and supports the RFP (Request for Proposal) process, ensuring adherence to timelines and internal procedures.
• Coordinates with internal teams to ensure RFPs are executed efficiently and as per the RFP process defined and in alignment with agreed organizational timelines and requirements.
• Maintains records of PRs, POs, RFPs, approvals, and validates vendor invoices received against the POs released to IT vendors.
• Works with IT teams to facilitate and monitor IT vendor performance based on SLAs, and contract terms.
• Collaborates with IT teams to address vendor-related issues and escalate to the management as needed.
• Works with IT teams to ensure IT vendors adhere to compliance, security, and operational requirements.
• Updates and maintains IT vendor reports on a timely basis, ensuring data accuracy.
• Works closely with IT, Finance, and Procurement teams to streamline vendor-related processes as an on-going improvement process.
• Identifies process inefficiencies in the Vendor Management area and suggests improvements to vendor management workflows and ensures the Vendor Management processes are streamlined.
• Drives automation of processes and system enhancements to achieve productivity improvements in accordance with best practices in the Vendor Management area.
• Assists in budget tracking for all IT vendor services and provide data-driven insights.
  
  

Qualifications

• Bachelors Degree (3+ years)
• Degree in Information Technology, accounting knowledge, or related field
• Fluent in English
• 3-5 years of experience in IT Vendor Management, Business Analysis, or IT Service Operations. Airline experience would be an added advantage.
• Oracle E-Business suite and accounting skills are required.
• 3 - 5 years
  
  

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)
  
  

Isr Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

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