Branch Sales Officer

Job Description

About the Role

Oversee branch service functions to deliver superior customer experiences, enhance cross-selling initiatives, and ensure adherence to defined service standards and operational controls.

What You Will Be Doing

• Execute branch activities related to new business accurately and within defined timelines, ensuring an excellent customer experience.
• Actively promote and sell appropriate financial products to achieve assigned sales targets.
• Provide accurate information and professional guidance to customers in line with the Staff Code of Conduct.
• Support overall branch operations under the guidance of the Line Manager, adhering to departmental policies, procedures, and regulatory requirements.
• Perform additional duties as assigned by the Line Manager to support effective branch functioning.
• Ensure full compliance with the Branch Governance Charter, service standards, and operational controls.
• Follow established Operating Procedures and maintain consistent adherence to them.
• Deliver assigned sales and service tasks with precision and within agreed timelines.
• Maintain a high level of professionalism while consistently delivering superior customer service.
• Adhere to Business Continuity Management (BCM) requirements and participate in mandatory training programs.
• Build and maintain effective working relationships with internal stakeholders and customers to support business objectives.
  
  

• Bachelor’s degree or equivalent qualification.
  
  

• Operates within the bank’s sales strategy, compliance guidelines, and customer service standards.
• Adheres to regulatory requirements, internal policies, and risk management protocols.
  
  

• Behavioral Competencies: Fostering teamwork, building collaborative relationships, adaptability and resilience, team collaboration, result orientation, problem solving
• Functional Competencies:Attention to detail, effective communication, technical proficiency,