Branch Manager UAE

Job Description

SUMMARY

Manager of Middle east subsidiary, managing the below mentioned departments.

SUPERVISORY DUTIES AND RESPONSIBILITIES Include The Following.

(Other duties may be assigned).

Customer Care

Manage And Coordinates Activities Of Customer Care

• Quotation handling and entry.
• Order handling and entry.
• Open order follow up.
• Monitoring of large quotations.
• Employee Performance.
  
  

Determines work procedures, prepares work schedules, and expedites workflow. Authorizes holidays and monitors Sickness Issues written and oral instructions. Responsible for efficient and prompt processing of orders and correspondence. Corresponds with customers for specific problems or items related to the Sales. Monitors on a daily basis the open order book and make sure that customer care is taking the right action towards the different departments within the company. Organize Training seminars related to M3 and Product Training for the Branch employees Liaise with customers and field sales for specific demands.

Distribution

Responsible for the Inbound of the materials in cooperation with our Logistic Dept. On Time delivery of goods by using the correct Outbound freight forwarders. Reviews documents to ensure that assigned classifications and tariffs are in accordance with mode of transportation and destination of shipment. Investigate shipper or consignee complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility. Directs preparation of claims against carrier responsible and corresponds with shipper or consignee to effect settlement. Schedules shipments to ensure compliance with international traffic laws and regulations and company policies. Negotiates prices with the forwarder with the assistance of our Logistic Dept Controls transport invoices. Liaise with customers and field sales for specific demands. Prepare export documents.

Quality

Manage the documents related to quality for the subsidiary manager, and participates actively to the quality improvement program in coordination with Quality manager EMEA Coordinates incoming inspection if needed.

Warehouse

Organizes, supervises and directs the work of warehouse personnel engaged in receiving and delivering inventoried products. Coordinates pickup and delivery schedules for truck drivers with transport department. Inspects warehouse facilities and equipment and recommends changes in allocation of space, and storage procedures. Inspects physical condition of warehouse and equipment. Negotiates plans and proposes purchase of moving equipment such as forklifts, etc… Prepares work order for repairs and requisitions for replacement of equipment. Confers with department heads to ensure coordination of warehouse activities with activities of other functions such as production, sales, records control, and purchasing. Directs salvage of damaged or used material. Participates in planning personnel safety and plant protection activities. Investigates customers' complaints involving such matters as damaged items, overcharges, and delay in shipment, and makes necessary adjustment. Examines items to be moved, to ascertain approximate weights and type of packaging required. Develops or revises standard operational and working practices and observes subordinates to ensure compliance with standards. Measures and evaluates skill level of subordinates, and plans training accordingly. Arranges for disposal of surplus materials, obsolete and slow moving stock. Responsible for the accuracy of the inventory. Organize and coordinates the physical inventory during the year (Period or Cycle count) and document this for audit reasons.

Supply Chain

Close cooperation with sales to improve the On Time Delivery. Regular meetings with Sales Management. Monitor forecast orders and action towards sales. Monitor and takes action related to the excess and slow, non-moving inventory.

Supervisory Responsibilities

Customer Care Supervisor Warehouse Team Leader

EDUCATION And/or EXPERIENCE

College degree, or similar through experience. warehousing and traffic experience required. People skills as well as good organizational skills.

Language Skills

Is fluent in language of country of operation and English. Any other language is an asset.

RESULT SCOPE

Transportation Cost / Turnover (%) Stock Rotation (#) Customer Service Level (%) Credit Notes issued Lost Sales Customer Returns Movex Competence of employees Product Knowledge of employees Leadership skills of employees

CORE COMPETENCES

Result Oriented

One can count on him/her to successfully exceed objectives. Is constantly and consistently one of the best performers. Regularly drives himself and, as necessary, others to achieve results.

Leadership

Attributes clear responsibilities for tasks and decisions. Sets clear measuring points and objectives. Monitors the process, the progress and the results. Motivates and delegates. Builds effective relations within his/her team. Gives feedback consciously and constructively. Creates a climate in which people want to do their best and in which they can flourish.

Can manage through systems, which make it possible to manage from a distance, without always having to intervene personally.

Decision Making

Makes right decisions at the right time, which are based on knowledge and good judgment. Is able to make a decision quickly, in some cases even on the basis of incomplete information or under heavy time pressure. Over time, most of his/her solutions and suggestions prove to have been correct and accurate.

Problem Solving

Uses rigorous logic and methods to effectively solve difficult problems: keeps asking questions in the search for answers. Spots latent problems. Looks at the long-term effects of proposed solutions.

Customer Orientation

Strives fully to meet the expectations and requirements of internal and external customers; gathers information directly from the customer and uses this information to improve products and services. Acts with the customers in mind; begins and consolidates effective customer relations, earning their trust and respect.

Strategic Maneuverability

Looks ahead clearly. Can accurately anticipate future consequences and trends. Has broad knowledge and vision. Focuses on the future. Can outline clear visions. Can come up with strategies, which can achieve a breakthrough.

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