Bell Captain

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

To ensure seamless luggage handling and exceptional arrival and departure experiences by effectively supervising bell services, coordinating staff, and maintaining impeccable lobby and entrance standards.

Key Roles & Responsibilities

• Ensure that all guests’ baggage is received, handled, stored, and delivered promptly and properly upon arrival and departure, including baggage storage.
• Be thoroughly aware of daily arrivals and departures, especially VIPs and groups.
• Assist the Doorman in supervising traffic control in the driveway during peak hours.
• Prepare weekly schedules for bell staff in accordance with hotel occupancy.
• Conduct daily briefings and ensure that all uniformed services staff are properly instructed, well-groomed, and neatly dressed at all times.
• Be responsible for bell staff training, including identifying training needs.
• Ensure that all staff are fully informed and knowledgeable about hotel facilities and services.
• Ensure that surrounding areas at lobby level and the main entrance are clean and well maintained.
• Prepare newspaper orders and coordinate with news vendors for early delivery; instruct bell staff on the preparation and delivery of newspapers to guest rooms.
• Ensure that all equipment is in proper working condition and accurately recorded.
• Be fully conversant with emergency evacuation and fire procedures, and ensure all uniformed staff are aware of and understand these procedures.
• Ensure the baggage room is clean and organized at all times.
• Use the Duty Log to document important matters and brief the Chief Concierge daily.
• Arrange transportation with the Airport Concierge and coordinate luggage handling accordingly.
  
  

• Minimum of one year’s experience in the hospitality industry or a customer service-related field.
• Good verbal communication skills in English.
• Ability to work cohesively with colleagues and managers as part of a team.
• Attentiveness to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel residents and patrons.
• Ability to exercise sound judgment when dealing with difficult guests.
• Understanding of and ability to work in a multicultural environment.
• Secondary/High School education.