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Job Description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

  • Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
  • Maintain a good working relationship with all Bellboys
  • Maintain an awareness of guest profiles through the Opera guest profile system
  • Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
  • Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
  • Establish and control the duty roster in accordance with business needs
  • Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training within the Front Office Department of a hotel. Good English communication skills along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing and approachable character. You are passionate and with a pleasant and positive attitude, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: https://www.rotana.com Job Function: Customer Service
Company Industry/
Sector:
Hospitality

What We Offer


About the Company

Located in the thriving Al Jaddaf district, a premier business and lifestyle community connecting old and new Dubai, Al Jaddaf Rotana Suite Hotel offers guests luxury, convenience, and outstanding leisure, dining, and meetings facilities. The 5-star hotel is close to the upscale Culture Village, as well as major malls and attractions including Dubai Festival City, Dubai Frame and Dubai Mall and just 10 minutes by road from both Dubai International Airport and Dubai International Financial Centre.With 318 modern and luxury hotel rooms and suites, all elegantly furnished with pool or city views, spacious living areas and kitchenettes, the 5 star hotel is ideal for business and leisure travellers, including families visiting the city. Our exclusive Club Rotana Lounge, exclusive to guests in selected rooms and suites, features a comfortable relaxation space, private meeting room, dining area and a business corner, as well as a highly personalised service, including assistance with special requests and bookings (Opening soon). The lounge serves complimentary breakfast, high tea and evening canapés and cocktails, as well as tea, coffee, juices, and soft drinks throughout the day.A premium dining destination in the heart of Al Jaddaf, our five world-class dining venues include Timo, bringing authentic Italian cuisine with style; Stouff Beirut, bringing Lebanese flavours to life in classic and specialty dishes; the sophisticated The List Bar and the stylish The Tea Room, both located in the lobby; and the Aquarius pool bar where you can stay cool and refreshed. Guests can also dine in the comfort of their own room or suite, with a 24-hour in-room dining menu available around the clock.Your business and leisure needs are met with extensive facilities that include six meeting and conference rooms equipped with the latest technology. Bodylines Fitness & Wellness Club is where you can work out in the modern gym, take a dip in the outdoor swimming pool.

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