Bell Captain

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• In charge of supervising bell desk, valet, transportation and airport operations
• Ensure all deliveries are recorded and documented.
• Ensure deliveries are completed in a proper, courteous and timely manner
• Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
• Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
• Ensure the equipment are cleaned and maintained on a daily basis.
• Assist guests with transportation by liaising with our transportation and airport team.
• Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
• Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.)
• Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.
• Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.
• Market and up-sell hotel rooms, facilities, and amenities whenever possible.
• Schedule the weekly bell desk staff operation as well as their breaks
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies
• Report “Lost & Found” items.
• Perform other related duties as assigned or requested
  
  

• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Fluency in English, secondary language preferred
• Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
• Must have the ability to handle a multitude of tasks and Guest requests
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Knowledge of Opera Property Management System an asset
• Ability to work cohesively with fellow heartists as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times