Bell Attendant - Russian Speaker
Towers Rotana
United Arab Emirates
20th June 2025
2506-2686-18
Job Description
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an up to date knowledge of the hotel and local services
- Maintain awareness of guest profile through Opera guest profile system
- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
- Deliver morning newspapers to rooms
- Deliver guest messages and other deliveries immediately without delay in a professional manner
- Ensure concierge desk and store room is clean tidy and well organized
Education, Qualifications & Experiences
You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.rotana.com | Job Function: | Hospitality & Guest Services |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Situated on Dubai’s prestigious Sheikh Zayed Road, near the heart of the city’s bustling Downtown district and adjacent to the Financial Centre Metro Station, Towers Rotana leisure hotel offers comfort, wellness, and convenience in an enviable location. Major landmarks, districts and attractions are just a short ride by metro, whether you want to explore the iconic Burj Khalifa and Dubai Mall in Downtown Dubai or want to go to the Dubai World Trade Centre and Dubai International Airport. With stunning city and Arabian Gulf views paired with Dubai’s famous beaches being just a stones throw away, our leisure hotel is an urban haven that makes the most of this exciting global destination.Choose from 374 elegantly-furnished rooms, suites and hotel apartments. From short business trips to longer leisure breaks, our wide range of perfectly designed accommodation features modern furnishings and facilities that cater to guests’ specific needs.A dining destination in its own right, Towers Rotana plays host to an award-winning selection of dining restaurants near Downtown Dubai. Visit the fusion cuisine restaurant, Teatro or have a refreshing drink in our traditional British Pub at Long’s Bar. Flavours on Two is an all-day-dining buffet restaurant featuring international cuisines, or there is our European-style lobby café, Wraps and our relaxed pool bar, Aquarius.For business meetings with a difference, choose from 8 functional and flexible meeting rooms with a host of modern amenities. When you have finished for the day, head to the rooftop floor to discover Bodylines Fitness & Wellness Club and make the most of the hotel gym, outdoor rooftop swimming pool with sun terrace, Jacuzzi, fully-equipped leisure centre, steam and sauna rooms. All of which boast inspiring Jumeirah coastline views.
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