Banquet Server

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Job Description

PURPOSE OF POSITION

To provide high-quality food and beverage service during special events while maintaining a professional, friendly, and efficient presence.

Key Roles & Responsibilities

• To report for duty punctually wearing the correct uniform with palm pin at all times.
• Maintain and deliver Raffles Service Culture and operational excellence.
• Must know the standards set by Raffles Dubai
• Ensure mise-en-place is complete.
• The ability to gather and transport all supplies needed for the setup of a function, but not limited to silverware, chinaware, linen, skirts, glassware, condiments, etc.
• Set up banquet rooms according to event orders (tables, chairs, linens, décor)
• Serve food and beverages to guests in a timely and courteous manner
• Follow proper service styles (plated, buffet, family-style, cocktail service)
• Clear tables and maintain cleanliness throughout the event
• Assist with buffet setup, replenishment, and breakdown
• Communicate with kitchen and banquet Leader to ensure smooth service
• Adhere to food safety, sanitation, and alcohol service guidelines
• Respond to guest requests and resolve basic service issues promptly
• Present banquet check to event organizers, ensure checks are signed and correctly posted.
• Break down event spaces and reset rooms after events
• Perform side duties as per checklist
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean and locked.
• To report any complaints, incidents or any other irregularities to the management.
• Attend all meetings and trainings as scheduled by Assistant Banquets Manager.
• To assist and report to the Banquets Leader and carry out requests as made by the management.
• Comply with hotel and department policies and procedures at all times.
• Communicates to his/her superior any difficulties, guest comments and other relevant information.
• Establish and maintain effective employee working relationship.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
• Carry out any other duties as and when assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations within peak times when needed.
  
  

• Reading, writing and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Good communication and good problem resolution skills.
• Basic F&B product knowledge.
• Team player with strong interpersonal skills and attention to detail.
  
  

• Secondary education
  
  

• Minimum 1 year food and beverage serving experience in a luxury hotel