Banquet Operations Manager

United Arab Emirates

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Job Description

Core Duties and Responsibilities

• Lead and execute events in line with approved plans, DWTC service standards, budgets, and timelines, ensuring high productivity, quality service, and guest satisfaction.
• Manage, coach, train, and develop the team through effective scheduling, performance management, appraisals, and continuous skills development, leading by example at all times.
• Drive a culture of excellent customer service and innovation by proactively implementing creative ideas aligned with market trends and business needs.
• Ensure strong product knowledge, SOP compliance, hygiene, food safety, grooming standards, and adherence to DWTC policies, confidentiality, and regulatory requirements.
• Exercise empowered decision-making, proactive problem-solving, and appropriate escalation to ensure smooth event delivery and effective issue resolution.
• Manage event financials including revenue, expenses, P&L accuracy, financial transactions, and reporting to maximize profitability.
• Handle guest feedback, incidents, and accidents promptly, implementing corrective actions to prevent recurrence and ensure service recovery.
• Collaborate with internal departments, VSM–Hospitality Operations, and external suppliers/vendors to ensure seamless execution of events and protect DWTC assets and brand image.
  
  

• MS Office applications knowledge and software’s
• Micros Knowledge and Cashiering
• To work as per the business/operations demands within DWTC or across the emirates
• Possibility of working in smoking and drinking environment
• Implement duties assigned as may be assigned by the Assistant F&B Manager / F & B Manager
  
  

• High school Diploma or Degree or Hotel School Management Qualification or A minimum of 2 years’ experience in similar role or 3 years’ experience as Service Manager level in well-established Hospitality Industry
• Intermediate Hygiene Certificate/HACCP Awareness
• Special Qualification: Fluent in English, Arabic Speaking is a plus
  
  

• A minimum of 2 years’ experience in similar role or 3 years’ experience as Service Manager level in well-established Hospitality Industry
• Relevant experience in banquet operations / Outside Catering / Restaurant in well-established catering companies
• Knowledge/Familiarity in Micros (Preferable)
• Experience in Management and Leadership roles
• Financial Reporting (Preferable)
  
  

• Financial understanding of profit and loss statements
• Strong customer orientation
• Time management including multi-tasking and productivity
• Excellent interpersonal and highly effective communication skills
• Excellent team building skills and demonstrate teamwork and the ability to enhance team members performance
• Proven ability to create, develop and implement innovative ideas in line with market trends
• Understanding Hotel/ Outlet Food and Beverage Operations
• Effective Communication and Interpersonal Skills
• Managing Operations
  
  

• Job Identification 329
• Posting Date 12/25/2025, 01:34 PM
• Locations Dubai World Trade Centre, AE
• Job Schedule Full time